cair78 Platform Privacy Notice
This page describes what data we collect when you use cair78 and how we keep that data protected. Our approach to privacy is straightforward — we collect only the information we need to run the platform securely, process your payments, and comply with the law. We do not sell your personal data to advertisers or marketing companies, and we do not share it with third parties except where necessary for payment processing or legal obligation.
We understand that your privacy is important, especially when you're using an online entertainment platform. When you open an account on cair78, create a live-dealer session, or request a withdrawal via DANA, e-wallet, mobile banking, or bank transfer, you trust us with your identity and financial details. We take that responsibility seriously. Our servers use industry-standard encryption, our staff access your data only when needed, and we delete data when you close your account.
If you have questions about how we handle your information, or if you want to access, correct, or delete your personal data, contact our support team. We respond to all data requests within a reasonable timeframe.
What Data We Collect on cair78
When you create an account on cair78, we collect your email address, phone number, and a password you create. These details allow us to send you account notifications, withdrawal confirmations, and game updates. Your email and phone must be real and belong to you — we verify them before your account is fully active.
Identity Verification (KYC)
Before you can withdraw funds from cair78, we require identity verification. This means you must upload a government-issued ID (passport, national identity card, or driving license) and a proof of address (utility bill, bank statement, or rental agreement issued within the last three months). We collect this information to comply with anti-money-laundering regulations and to protect your account from fraud.
Your identity documents are stored securely and are accessible only to our compliance team. We do not share your ID copy with third parties except where required by law or court order. Once you verify your account, we retain your verified status indefinitely so you don't need to re-verify on future withdrawals.
Payment and Withdrawal Data
When you deposit or withdraw from cair78, we collect details about your chosen payment method. For DANA, e-wallet, mobile banking, and local payment, we store your linked wallet identifier and transaction history. For bank transfers, we store your bank account number and the bank code. This information is kept in encrypted form and is used only to process your payments.
We do not store your payment method credentials (passwords, PINs, or security codes). Your payment provider (online payment, your bank, etc.) handles authentication directly. We receive only a confirmation from the payment provider that the transaction succeeded or failed.
Transaction and Gaming History
cair78 logs every deposit, withdrawal, game play, and live-dealer table session. This record includes the date, time, amount, game name, outcome, and your account balance before and after. We keep this history for compliance purposes and to help investigate disputes or suspicious activity.
We also log your login times, devices, and IP addresses. This helps us detect unauthorized access and protect your account. If we notice login activity from an unusual location or device, we may ask you to verify your identity again.
Communications and Support
If you contact our support team via email or live chat, we keep a record of your conversation. This includes any messages you send and our responses. We use these records to resolve issues and to improve our support process. Support conversations are kept confidential and are accessible only to cair78 staff who need to see them.
How We Use Your Data
We use the data we collect on cair78 for five main purposes: processing your deposits and withdrawals, conducting identity verification, detecting fraud and abuse, complying with the law, and improving our platform.
Payment Processing
We share your payment details with our payment processors and your chosen payment provider (DANA, e-wallet, your bank, etc.). This is necessary to complete your deposits and withdrawals. Your payment provider sees only the information needed for that specific transaction — not your full account history or personal details beyond what's required.
Fraud Detection and Account Security
We analyze your account activity for signs of fraud, account hacking, or money laundering. If we notice suspicious patterns — for example, multiple withdrawals to different accounts in a short time, or deposits from unusual countries — we may freeze your account and ask you to re-verify your identity. This protects both you and cair78 from fraud.
Legal Compliance
We may disclose your personal data where required by law, court order, or government request. We comply with anti-money-laundering regulations in jurisdictions where cair78 operates. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, and you use cair78, you acknowledge that we may be required to report certain transactions to financial authorities in your jurisdiction.
Your data at cair78 is encrypted, access-controlled, and kept only as long as you need it — we do not stockpile information after you close your account.
Data Retention and Deletion
We keep your account data for as long as your cair78 account is active. If you close your account, we delete personal data (email, phone, identity documents, payment details) within 30 days. We retain transaction logs and gaming history for seven years for compliance and dispute-resolution purposes, but these logs are stripped of personally identifying information — they show amounts and game names, not your identity.
If you request deletion of your account, contact our support team. We will process the request and provide you with a confirmation. Deleted data cannot be recovered.
International Data Transfer
Our servers may be located outside your jurisdiction. By using cair78, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside Indonesia. These countries may have different data-protection laws. We ensure that any data transfer includes appropriate safeguards, such as encryption and contractual commitments from our service providers.
Cookies and Tracking
We use cookies on cair78 to remember your login status and preferences. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your experience on cair78. We do not use cookies to track you across other websites.
We use analytics tools (such as server logs) to understand how users interact with cair78 — which games are popular, how long people play live-dealer tables, whether the mobile app loads quickly. This information helps us improve the platform. Analytics data is anonymized and does not identify individuals.
Your Rights on cair78
You have the right to access, correct, and delete your personal data. If you want to see what information we hold about you, request a correction to inaccurate information, or request deletion of your account, contact our support team with your request. We will respond within 14 days.
You also have the right to object to certain uses of your data — for example, if you do not want to receive promotional emails, you can opt out by clicking the unsubscribe link in the email or updating your account settings.
Third-Party Links
cair78 may include links to external websites (payment providers, sports data feeds, game studios). We are not responsible for the privacy practices of these external sites. If you click a link to mobile banking, local payment, or another third party, you are leaving cair78 and are subject to that site's privacy policy. We recommend reviewing their privacy notices before sharing any information.
Contact Us About Privacy
If you have questions about how we handle your data, or if you believe your privacy has been violated, contact our support team. You can also reach out during major holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi — though response times may be slower during festival periods. We take all privacy concerns seriously and will investigate and respond to your complaint.
This privacy notice may be updated from time to time to reflect changes in our practices or the law. We will notify you of any material changes via email or an in-app notice. Your continued use of cair78 after an update means you accept the revised privacy notice. Our services are available only where local law permits — users are responsible for verifying that their use of cair78 complies with their own jurisdiction's privacy and data-protection laws.